We prioritize customer satisfaction and ensure that every product you receive meets the highest quality standards. Please review our return and exchange guidelines below.
✅ Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The product you received is damaged, defective, or incorrect.
- The item is unopened, unused, and in its original packaging.
- You contact us within 48 hours of receiving your order.
(Perfumes must not be sprayed or used to qualify for exchange.)
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Opened or used perfumes
- Gift sets with tampered packaging
- Items purchased during sales or promotions
- Products damaged due to customer mishandling
📝 How to Request a Return
To initiate a return or exchange:
- Email us at jawahargallerua@gmail.com
- Provide your Order Number and issue details.
- Attach clear pictures of the product and packaging.
- Our team will review and respond within 24–48 hours.
🔄 Exchange Policy
If your exchange request is approved:
- The product must be shipped back in original condition.
- Customers are responsible for return shipping costs.
- A replacement will be shipped after we receive and inspect the returned item.
💳 Refund Policy
We currently do not offer cash refunds. Approved return cases are eligible for:
- Product exchange
- Store credit for future orders
📞 Need Help?
Our support team is always ready to assist you with returns and product concerns.
Email: jawahargallerua@gmail.com
WhatsApp: +92 307 0899991